Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag a casino we haven't covered yet? This page explains what we can help with and how to reach us, so your message lands with the right person the first time.
What we can help with
Online Casino is a review and comparison site, not a casino, so we can't access anyone's player account, process a withdrawal or resolve a dispute with an operator directly. Where we can genuinely help is with things like:
- Questions about how we rate and rank the casinos listed on the site
- Corrections — a bonus offer, licence detail or payment method that's changed since we last checked
- Suggestions for casinos serving Irish players that we haven't yet reviewed
- General feedback on our comparisons, tables or write-ups
- Queries about our editorial approach or affiliate relationships
What we can't help with
If your query is about a specific deposit, withdrawal, bonus that hasn't been credited, or a closed account, that has to go through the casino's own customer support team — they're the only ones with access to your account and transaction history. Most operators list live chat, email or phone support directly on their site, usually in the footer or help section.
If you're worried about your gambling habits or those of someone close to you, our Responsible Gambling page has information on support options and self-exclusion tools available to players in Ireland.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- For details on who we are and how the site is funded, see our About Us page
- For the legal terms covering use of this site, see our Terms and Conditions
- Players outside the Irish market looking at UK-facing sites may find our page on non-Gamstop casinos useful
How we handle your message
When you contact us, tell us clearly what your query relates to — for example, the name of a casino, the page you were reading, or the specific detail you think needs updating. This helps us look into it properly rather than going back and forth on the basics. We read every message that comes in, though as an independent review site with a small team, replies to general feedback or suggestions may take longer than urgent corrections.
A brief note on how we're funded: some of the casinos featured on Online Casino pay us a commission if you click through and sign up with them. This arrangement never decides how a casino is rated or where it sits in our rankings — those decisions are made independently, and commission has no bearing on position or score.
A note on age and eligibility
This site, and the casinos it reviews, are intended for adults of legal gambling age in Ireland. If you're contacting us on behalf of someone under that age, please direct queries to the relevant support services rather than to a casino operator.